Refund Policy

We want you to try OutlierScan without worrying about being stuck with a charge you regret. Here is exactly how refunds work.

First payment: 7-day refund

If this is your first subscription payment on OutlierScan (monthly or yearly), you can get a full refund within 7 days of the charge, no questions asked. Just email support@outlierscan.com from your account email within those 7 days.

Renewals: 48-hour window

Renewal charges (any payment after your first) are refundable within 48 hours of the charge. This covers the common case where you meant to cancel but the renewal went through first. Email us within 48 hours of the renewal and we will refund it and cancel the subscription.

How to request a refund

1. Email support@outlierscan.com from the email address on your account.
2. Tell us the approximate date of the charge.
3. We will confirm and issue the refund through Stripe. Refunds usually appear on your statement within 5 to 10 business days, depending on your bank.

How to cancel

Canceling stops future charges and is separate from a refund. Go to your Account page and click Manage billing. That opens the Stripe billing portal, where you can cancel in two clicks. Your plan stays active until the end of the period you already paid for.

Edge cases

• If we ever bill you incorrectly, we will refund the difference in full, whatever the timing.
• Refund abuse (repeatedly subscribing and refunding) may lead us to decline further refunds for that account.

Questions

Not sure whether your situation qualifies? Email support@outlierscan.com and ask. We respond within 1 to 2 business days.